Inspiring trust
“There lies the difficulty, to get those poor distracted ones to confide in anybody. Certainly they will not do it to anybody unless they sense that person to be very specially receptive, completely sympathetic, completely understanding, completely trustworthy. They are repelled by any tincture of superiority or acidity, or by a tendency of a critical tone. So that if any of you aspire to receive these ultra-confidences of others, you must, by your ordinary attitude, indicate that you are the type into whose ear they can safely and easily be poured.”